Safety & Reassurance
Every Pennywhistle toy is child-safe. Here is exactly what that means.
Our Child-First Promise
Every Pennywhistle toy is 100% child-safe, as verified by our in-house panel of survivors. This panel has been continuously seated since 1952.
On the matter of movement
Terror Clown™ is completely inanimate. Usually. If your Terror Clown™ appears to have moved from the position in which you last placed it, this is normal. Minor settling may occur during transit, during temperature changes, and occasionally during the night. If the apparent movement persists beyond 14 days, please contact our Customer Letters Department.
On the matter of sound
The standard Terror Clown™ is silent. If you have installed the optional Voice Box Module, your Terror Clown™ may speak one of twelve approved phrases at child-safe volume. If your Terror Clown™ produces sound without the Voice Box Module installed, please do not attempt disassembly; contact our Customer Letters Department for guidance.
On the matter of teeth
Terror Clown’s teeth are cosmetic.* They are hand-polished to a museum-quality point as a craftsmanship feature, not a functional one. Under most conditions they pose no risk to the child. Supervision during active play is recommended for children under six.
On the matter of eyes
Terror Clown’s glass eyes are imported from Venice and factory-matched for depth. Apparent tracking behavior, particularly in peripheral vision, is an optical phenomenon of the eye’s curvature and should not be interpreted literally. Replacement Eye Sets are available separately if preferred.
On nightlights
Terror Clown™ may be left in any lighting condition. Nightlights are not contraindicated, but many families find that Terror Clown™ serves effectively as its own ambient presence and renders a nightlight superfluous.
On separation
Once a bond has formed between your child and Terror Clown™ (typically within 3 to 4 nights), separation is not recommended. The bond is one-directional but nonetheless firmly established. In the event of loss, damage, or unintended separation, please write to our Customer Letters Department.
What to do if concerned
Concerns about Terror Clown’s behavior, appearance, or influence on the household should be documented in writing and submitted to our Customer Letters Department, which has maintained continuous response coverage since 1949. We reply to all letters. There is no time limit for reporting.